Agreement profitability
Track agreement margins, labor costs, target comparisons, and trends over time.
- Underwater MSAs
- Margin vs. target
- Agreement products
Business intelligence for ConnectWise
See which clients, agreements, and projects are actually profitable
Cognition360 helps ConnectWise MSPs follow the money across agreements, customers, projects, T&M work, labor, and agreement products so margin problems become visible enough to fix.
FOLLOW THE MONEY
Find the margin leaks hiding in ConnectWise
The MSP Profitability source page provides the core story: agreements, projects, clients, and technician time can all look healthy until the cost and labor picture is visible.
FOLLOW THE MONEY
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The MSP Profitability source page provides the core story: agreements, projects, clients, and technician time can all look healthy until the cost and labor picture is visible.
24h
24h
94%
Coverage
12
Health
3x
Impact
Customer profitability
Roll up agreement, project, and service ticket profitability into a customer-level view.
- Client P&L
- Over-serviced accounts
- Renegotiation signals
Project and service profit
Understand whether projects and out-of-scope T&M work are creating profit or draining it.
- Project labor
- T&M tickets
- Work type costs
PROFITABILITY FLOW
From margin suspicion to root-cause evidence
Profitability analytics should help leaders move from 'something feels off' to a specific client, agreement, project, or labor pattern.
- 01
Start with the rollup
Review profitability by customer, agreement, project, service ticket, or product.
- 02
Compare targets
Look at margin trends and target performance to find what is underperforming.
- 03
Drill into labor
Trace profitability changes back to time entries, work types, technicians, and delivery patterns.
- 04
Find the decision
Decide whether to renegotiate, rescope, reprice, coach, automate, or exit.
- 05MARGIN CLARITY
Track the outcome
Use trends and reports to confirm the decision improved profitability over time.
FINANCIAL VISIBILITY
Stop managing margin from the monthly surprise
Cognition360 gives leaders a way to see profitability while there is still time to change behavior. That matters for agreements that are over-serviced, projects that are running hot, and clients whose true cost is hard to see in native PSA reporting.
TechPath reported a 12% profitability increase in one year using Cognition360 to identify cost drivers and course-correct.
Agreement profitability
See revenue, labor cost, and margin by agreement.
Project profitability
Analyze active and closed projects with full labor rollups.
Service profitability
Understand T&M and out-of-scope work by customer and timeframe.
Customer profitability
Roll up agreement, project, and service work into a client-level view.
Agreement product profitability
Evaluate which add-ons and productized extras are pulling their weight.
FINANCIAL VISIBILITY
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TechPath reported a 12% profitability increase in one year using Cognition360 to identify cost drivers and course-correct.
24h
24h
94%
Coverage
12
Health
3x
Impact
READY?
Follow the money before it disappears.
See how Cognition360 helps ConnectWise MSPs find profitability leaks and act on them sooner.