Profitability KPIs
Track customer, agreement, project, service, labor, and agreement-product profitability.
- Margin trends
- Client P&L
- Underwater agreements
Business intelligence for ConnectWise
Run the MSP from metrics that explain the business
Cognition360 helps ConnectWise MSP leaders move from scattered reports to a consistent scorecard of profitability, utilization, delivery, benchmarks, and client-review metrics.
KPI SYSTEM
Track the metrics that change executive decisions
The MSP Metrics source is a guide-style page, so this module should preserve the SEO intent while turning it into a product story around scorecards, benchmarks, and decision-ready KPIs.
KPI SYSTEM
Cognition360 UI Placeholder
Placeholder
The MSP Metrics source is a guide-style page, so this module should preserve the SEO intent while turning it into a product story around scorecards, benchmarks, and decision-ready KPIs.
24h
24h
94%
Coverage
12
Health
3x
Impact
Operational KPIs
Monitor utilization, ticket lifecycle, common issues, capacity, and delivery performance.
- Team utilization
- Ticket aging
- Capacity planning
Benchmark and goal KPIs
Compare performance against peer data and track internal goals over time.
- Benchmarks
- Goals
- Scorecards
METRIC DISCIPLINE
From reports everywhere to one leadership scorecard
Cognition360 should help leaders know which numbers deserve attention and what question to ask next.
- 01
Choose the metric
Start with the KPI tied to a real business decision: profitability, capacity, service quality, delivery performance, or client health.
- 02
Set the baseline
Use historical ConnectWise data to understand current performance and normal variation.
- 03
Compare the context
Look at trend, benchmark, customer, team, or agreement context so the number has meaning.
- 04
Ask the next question
Drill into the customers, tickets, agreements, projects, or teams driving the metric.
- 05LEADERSHIP RHYTHM
Run the cadence
Use scorecards and recurring reviews to keep leadership focused on improvement.
BUSINESS INTELLIGENCE
Make KPIs useful enough to change behavior
A metric is only useful if it changes the next decision. Cognition360 combines reporting breadth, historical context, and drill-down paths so MSP leaders can move from KPI review to action.
Benchmarks
Compare key metrics against peer and industry performance where available.
Goals and scorecards
Set targets and track progress on operational and financial metrics.
TBR/QBR reports
Bring customer-specific metrics into client review conversations.
Root-cause views
Use drill-down reports to understand why a metric changed.
Power BI delivery
Use a familiar reporting surface with curated workspaces and permission sets.
BUSINESS INTELLIGENCE
Cognition360 UI Placeholder
Placeholder
A metric is only useful if it changes the next decision. Cognition360 combines reporting breadth, historical context, and drill-down paths so MSP leaders can move from KPI review to action.
24h
24h
94%
Coverage
12
Health
3x
Impact
READY?
Put the right MSP metrics in front of leadership.
See how Cognition360 helps ConnectWise MSPs turn PSA data into a practical operating scorecard.