PSA
Kaseya
IT service management and PSA platform providing ticketing, project management, and time tracking for MSPs and internal IT departments.
2
Products
2
Capabilities
Live
Status
Context
Product
IT service management and PSA platform providing ticketing, project management, and time tracking for MSPs and internal IT departments.
Vendor
Kaseya is a global IT management and cybersecurity software company serving 50,000+ customers across 170+ countries. Through acquisitions including Datto ($6.2B in 2022) and IT Glue, Kaseya offers 30+ products in its unified IT Complete platform.
Vendor family
Datto Autotask CSAT
Customer satisfaction survey module integrated into Autotask PSA, enabling MSPs to collect client feedback and ratings after ticket resolution.
Datto Autotask PSA
Datto Autotask PSA is a cloud-based platform designed for MSPs managing client IT environments, unifying service desk ticketing, time/expense capture, contracts, and invoicing. It also links tickets to Datto RMM alerts and supports integrations such as QuickBooks to reduce manual handoffs and improve reporting.
IT Glue
IT documentation platform for MSPs centralizing passwords, configurations, SOPs, and runbooks with deep PSA and RMM integrations.
Support
Get setup help, troubleshooting guidance, or request an improvement when this integration does not cover the workflow you need yet.
