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Partner Stories

Customer proof from MSPs using ScalePad to make client value easier to see, explain, and expand.

40 stories

8 stories

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How Alt-Tech increased client engagement and saved 6 hours per week with revamped QBR reporting
Partner storyJanuary 6, 2025

How Alt-Tech increased client engagement and saved 6 hours per week with revamped QBR reporting

Kendra Schaber spent hours each week creating slide decks for client meetings. She knew there was a problem when she saw her clients’ eyes glaze over while she was presenting.

Lifecycle ManagerCustomer SuccessQBRs
Evan Pappas
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AZTech IT Solutions boosts technician efficiency by 20 percent
Partner storyDecember 6, 2024

AZTech IT Solutions boosts technician efficiency by 20 percent

Within weeks of implementing Cognition360’s Team Utilization and Agreement Profitability reports, UK MSP AZTech IT Solutions has boosted technician utilization by around 20 percent.

Cognition360Customer SuccessProfitability
Evan Pappas
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Managed Solution saves $100,000 from one Cognition360 analytics report
Partner storyDecember 6, 2024

Managed Solution saves $100,000 from one Cognition360 analytics report

San Diego-based MSP Managed Solution’s integrated IT services create an IT journey tailored to business needs, starting with a full assessment of each customer’s current IT environment, then delivering innovative solutions to solve complex business challenges…

Cognition360Customer SuccessGrowth
Evan Pappas
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‘Getting inside the data’ at IT Weapons
Partner storyDecember 6, 2024

‘Getting inside the data’ at IT Weapons

IT Weapons is the national IT services division of Konica Minolta Canada. The company is growing fast, with more than 140 people working from offices in major centers across Canada.

Cognition360Customer SuccessReporting
Evan Pappas
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Communicating through visuals: How Alvarez Technology Group builds conversations with clients
Partner storyApril 10, 2024

Communicating through visuals: How Alvarez Technology Group builds conversations with clients

Luis Alvarez of Alvarez Technology Group uses the visual design of his asset reports to help his clients understand the state of their tech.

Lifecycle ManagerCustomer SuccessQBRs
Evan Pappas
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Cognition360 reporting drives a 15-20 percent increase in efficiency for RFA
Partner storySeptember 15, 2023

Cognition360 reporting drives a 15-20 percent increase in efficiency for RFA

As MSPs tackle new challenges in their quest to grow and sustain their business, they need the right tools for the job.

Cognition360Customer SuccessReporting
Evan Pappas
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Cognition360 saves Cinos from ‘ConnectWise reporting hell.’
Partner storySeptember 15, 2023

Cognition360 saves Cinos from ‘Connect Wise reporting hell.’

Accessing Connect Wise data for reporting can be a time-consuming process for MSPs. Staff can spend days collecting the right data for analysis and decision making.

Cognition360Customer SuccessReporting
Evan Pappas
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Alvarez-and-Lifecyle-Manager
Partner storySeptember 26, 2022

Alvarez Technology Group puts client security first

Alvarez Technology Group puts their clients' safety and security first. See how they use Lifecycle Manager's asset lifecycle report to help with cyber insurance.

Lifecycle ManagerCustomer SuccessAsset Lifecycle
Evan Pappas
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