ScalePad
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Customer Success Platform

See what software clients actually use. Not what they think they use.

SaaS Management turns application, browser, and AI usage into a strategic conversation. Surface waste, detect shadow IT, and walk into the next review with evidence instead of assumptions.

USAGE INTELLIGENCE

Capture the software reality your clients can't see on their own.

SaaS Management deploys a lightweight agent plus browser visibility to show which apps are actually being used across desktops and supported browsers. That means your team can move beyond login counts and build recommendations from real behavior.

From monitoring to intelligence: turn usage data into smarter lifecycle decisions.

Desktop application usage

See which apps are actively used, how often they are opened, and where time is actually spent.

Browser engagement visibility

Track SaaS usage across supported browsers so web-based tools are part of the conversation too.

Behavior over assumptions

Build recommendations from real activity instead of seat counts, stale inventory, or gut feel.

App utilization

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Make software conversations evidence-based instead of anecdotal.

24h
24h
94%
Coverage
12
Health
3x
Impact

AI + SHADOW IT

Spot the unsanctioned stack before it becomes a governance problem.

Modern clients are adopting AI tools and SaaS apps faster than most MSPs can track them. SaaS Management helps you surface shadow IT, identify unapproved AI usage, and create a governance conversation around what should stay, what should be reviewed, and what should be shut down.

AI visibility is the new frontier for MSPs that want to lead instead of react.

AI tool detection

Track usage of tools like ChatGPT, Copilot, Claude, Gemini, and more across the environment.

Shadow IT surfacing

Find unsanctioned apps automatically so you can quantify the risk instead of guessing at it.

Approval-ready governance

Use catalog and approval controls to turn discovery into a cleaner operational standard.

AI governance

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Give MSP teams a clearer view of where AI and shadow IT are showing up first.

24h
24h
94%
Coverage
12
Health
3x
Impact

RENEWAL + QBR MOTION

Bring a whole new category of opportunity into every strategic review.

Once software usage is visible, the conversation gets sharper. Your team can walk into a QBR with a clearer picture of wasted spend, underused tools, duplicated licenses, and adoption patterns that should shape the next recommendation.

Help clients get more from what they're already paying for.

License optimization

Spot unused and duplicate licenses before renewal time so the MSP can lead with savings and clarity.

Cross-client intelligence

See patterns across the client base and turn them into stronger benchmarking and advisory conversations.

New strategic entry point

Add SaaS landscape and AI adoption to the customer success story alongside hardware, security, and budgeting.

Renewal planning

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Use software and AI visibility as a new strategic opener in the client conversation.

24h
24h
94%
Coverage
12
Health
3x
Impact

SEE IT LIVE

Turn software usage into a smarter client strategy.

See how SaaS Management helps your team quantify waste, surface AI adoption, and lead more credible renewal and governance conversations.