ScalePad

Weekly Live Stream Podcast

MSP Confidential

A weekly live stream podcast with ScalePad's Luis Giraldo.

Luis sits down with MSP operators, channel leaders, and industry insiders for candid conversations about growth, leadership, client value, service delivery, finance, and the pressure points MSPs rarely talk through in public.

Fridays12pm PT / 3pm ETPodcastMSP Growth

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What is MSP Confidential?

A quick intro to the series, why Luis hosts it, and what MSP leaders can expect from the weekly conversations.

Past Episodes

Watch the archive.

95 episodes

Episode 47

Marketing Things Part 2—with Aaron Hayes of Aabyss

Sep 28, 2024 · Aaron Hayes, Aabyss

I had a fantastic conversation with Aaron Hayes the first time around, so he’s back! We’ve got more “marketing things” to talk about, and who better than someone steeped in marketing for a successful MSP like Aabyss.

Episode 46

Operational Mastery: Insights from MSP to Private Equity—with Josh Kotler

Sep 21, 2024 · Josh Kotler, Axial Reade Capital

This week, I welcome Josh Kotler of Axial Reade Capital to the livestream. We connected at a conference in San Antonio thanks to our mutual friend and operations guru, Kyle Christensen, who introduced us.

Episode 45

Succeeding in the Law Vertical — with Jim Turner

Sep 14, 2024 · Jim Turner, Hilltop Consultants

Working closely with law firms for over 25 years, Jim must have figured out a thing or two about engaging them successfully. The stereotype of what it's like for MSPs to work with lawyers is, well, not great. I'd love to be proven wrong!

Episode 44

Spicy Monday Rundown — with Kyle Christensen

Sep 7, 2024 · Kyle Christensen, Empath

I'm kind of stoked to welcome Kyle Christensen to MSP Confidential again. He's been a tear with his Spicy Monday posts, and so many of these hot takes deserve a conversation.

Episode 43

Is Security Posture Management a Hot Potato? — with Zach Kromkowski

Aug 31, 2024 · Zach Kromkowski, Senteon

CaaS, SPM, CSPM, SIEM, SOAR, GRC, IAM, MDR, XDR, NDR, DLP...the list of acronyms goes on and on. This week, I'm thrilled to have Zach Kromkowski of Senteon join me for a timely discussion on whether Security Posture Management is a bit of a hot potato...and what to do about it.

Episode 42

MSP Confidential: Katherine Gray of Warren Averett Technology Group

Aug 24, 2024 · Katherine Gray, Warren Averett Technology Group

From helpdesk technician to network analyst, business analyst, and beyond, I'm excited to welcome Katherine to the livestream this Friday; come join the conversation!

Episode 41

MSP Confidential: Paul Riedl, CEO of River Run

Aug 10, 2024 · Paul Riedl, River Run

I'm excited to have Paul Riedl, CEO of River Run, on the livestream. I'm looking forward to getting into a variety of topics from metrics, growth, sales playbooks, and perhaps get into the parallels between waterskiing and running an MSP!

Episode 40

MSP Confidential: Kevin Lancaster, CEO of Channel Program

Aug 3, 2024 · Kevin Lancaster, Channel Program

I've had the pleasure of knowing and working with Kevin Lancaster for many years now. From the wildly viral IDAgent offering (acquired by Kaseya) to tech investor and now CEO at Channel Program, I'm keen to dig into his history, mindset, and some of the metadata of top-performing MSPs.

Episode 39

MSP Confidential: vCIO...Have we been doing it all wrong?—with Kris Jensen

Jul 27, 2024 · Kris Jensen, Fortium Partners

This week, I welcome Kris Jensen to the livestream. Kris is a fractional CIO working primarily in the enterprise but collaborating deeply with MSPs. There are many fascinating—and unique—areas of delivering the CIO role to enterprise, but it made me wonder...Have MSPs been doing vCIO all wrong?

Episode 38

MSP Confidential: Alykhan Jetha, CEO of Marketcircle

Jul 20, 2024 · Alykhan Jetha, Marketcircle

I'm positively giddy to welcome Alykhan Jetha—or AJ, as we all know him—to the livestream.

Episode 37

MSP Confidential: Mid-Year Trends and ChannelCon—with Carolyn April of CompTIA

Jul 13, 2024 · Carolyn April, GTIA

@comptiaexplore delivers some of the deepest and most significant data for the MSP industry, and I'm thrilled to have Carolyn April join the stream this week to discuss a mid-year trends update.

Episode 36

MSP Confidential: Marketing Things and Non-Things—with Aaron Hayes

Jul 6, 2024 · Aaron Hayes, Aabyss

Aaron Hayes of Aabyss is on the stream this week! Recently, Aaron and I joked about some of the marketing blunders our beloved industry often repeats with each new generation or cohort of MSPs, so I invited him in for a chat!