ScalePad

Weekly Live Stream Podcast

MSP Confidential

A weekly live stream podcast with ScalePad's Luis Giraldo.

Luis sits down with MSP operators, channel leaders, and industry insiders for candid conversations about growth, leadership, client value, service delivery, finance, and the pressure points MSPs rarely talk through in public.

Fridays12pm PT / 3pm ETPodcastMSP Growth

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What is MSP Confidential?

A quick intro to the series, why Luis hosts it, and what MSP leaders can expect from the weekly conversations.

Past Episodes

Watch the archive.

92 episodes

Episode 56

The One-and-Only Richard Tubb

Dec 14, 2024 · Richard Tubb, Tubblog

Joining us this week on MSP Confidential is none other than Richard Tubb, one of the most influential voices in the MSP industry. As a former MSP owner, Richard has spent over a decade helping IT business leaders unlock their potential and grow their companies with his signature mix of practical insights and strategic guidance. He’s the author of The IT…

Episode 55

Joseph Landes, CRO at Nerdio

Dec 7, 2024 · Joseph Landes, Nerdio

This week, I welcome the one-and-only Joseph Landes to MSP Confidential. After an illustrious 22-year career at Microsoft, he 'branched out' and is the CRO at Nerdio.

Episode 54

The Pumpkin Plan for MSPs—with Shawn Walsh

Nov 30, 2024 · Shawn Walsh, Encore Strategic

This week, I welcome Shawn Walsh of Encore Strategic to the livestream. Shawn and Dave Cava are the co-authors of the Pumpkin Plan for MSPs, a derivative of the popular "The Pumpkin Plan," by Mike Michalowicz.

Episode 53

Ratcheting Up Your Project Delivery—With Todd Kane

Nov 23, 2024 · Todd Kane, Evolved Management Consulting

I always love catching up with Todd Kane, because he works with so many MSPs that his field-test knowledge and advice is always SO great.

Episode 52

IT the Proper Way™—with Jim Smith

Nov 16, 2024 · Jim Smith, Proper Sky

I loved Jim's tagline, "IT the Proper Way™," and what a great topic to discuss—I totally love it when a tagline can have a slight double meaning, given his company's name: Proper Sky.

Episode 51

Building Client Value into the Tech Stack—with Karl Fulljames

Nov 9, 2024 · Karl Fulljames, Nucleus Networks

In this special episode, live from IT Nation Connect in Orlando, I'm excited to welcome Karl Fulljames, CTO at Nucleus Networks to the livestream.

Episode 50

The MSP Compliance Journey—with Brian Guenther, CISSP

Nov 2, 2024 · Brian Guenther, Exceed Cybersecurity & I.T. Services

I’m thrilled to have Brian Guenther on the livestream this week to chat about “The MSP Compliance Journey." Brian has a wealth of knowledge on navigating compliance program complexities and the evolution and transformation MSPs should consider as they begin their own journey.

Episode 49

Identity is the New Firewall — with Michael Roth of Evo Security

Oct 19, 2024 · Michael Roth, Evo Security

I caught up with Michael Roth, Founder & CEO at Evo Security, the other day, and we had a super interesting discussion about the fundamentals of identity, PAM, some of the differences in perception between enterprise and MSP, the unfortunate trade-offs between security and convenience, and lots of other great nuggets.

Episode 48

Special Guest: Chris Day, Founder & CEO at ScalePad

Oct 5, 2024 · Chris Day

I'm excited to welcome Chris Day, ScalePad's Founder and CEO, to MSP Confidential this week. We'll discuss Chris's MSP journey—from before it was even called MSP—through various ventures and exits to founding ScalePad a few years back and becoming CEO last month.

Episode 47

Marketing Things Part 2—with Aaron Hayes of Aabyss

Sep 28, 2024 · Aaron Hayes, Aabyss

I had a fantastic conversation with Aaron Hayes the first time around, so he’s back! We’ve got more “marketing things” to talk about, and who better than someone steeped in marketing for a successful MSP like Aabyss.

Episode 46

Operational Mastery: Insights from MSP to Private Equity—with Josh Kotler

Sep 21, 2024 · Josh Kotler, Axial Reade Capital

This week, I welcome Josh Kotler of Axial Reade Capital to the livestream. We connected at a conference in San Antonio thanks to our mutual friend and operations guru, Kyle Christensen, who introduced us.

Episode 45

Succeeding in the Law Vertical — with Jim Turner

Sep 14, 2024 · Jim Turner, Hilltop Consultants

Working closely with law firms for over 25 years, Jim must have figured out a thing or two about engaging them successfully. The stereotype of what it's like for MSPs to work with lawyers is, well, not great. I'd love to be proven wrong!