Weekly Live Stream Podcast
A weekly live stream podcast with ScalePad's Luis Giraldo.
Luis sits down with MSP operators, channel leaders, and industry insiders for candid conversations about growth, leadership, client value, service delivery, finance, and the pressure points MSPs rarely talk through in public.
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A quick intro to the series, why Luis hosts it, and what MSP leaders can expect from the weekly conversations.
Past Episodes
92 episodes
Featured Episode 92
Chris Remy (CEO at Convergence Networks) is joining me on the show this week, and the prep conversation alone has me giddy. Some topics we tossed around:
Apr 25, 2026 · Chris Remy, Convergence Networks
Watch on YouTube →Episode 91
Apr 18, 2026 · Brian Strong, 10 Hats
Brian Strong, CEO of 10 Hats in Knoxville, joins MSP Confidential to share how he grew an MSP 745% organically in 5 years by building toward a $20 million target from day one. The conversation covers his sales-first philosophy, proactive hiring, client profile strategy, culture under pressure, and why the MSP industry needs more operators willing to scale…
Episode 90
Apr 4, 2026 · Adam Crandall, Benji Pays
Most MSPs obsess over their stack, their service delivery, and their NOC. Very few obsess over getting paid, and that gap is quietly killing cash flow across the industry.
Episode 89
Mar 21, 2026 · David Schwartz, Pia
The MSP landscape is shifting fast, and operators who see it clearly will pull ahead. I'm sitting down with David Schwartz, CEO of Pia, to dig into what service delivery actually looks like in 2026 and beyond.
Episode 88
Mar 14, 2026 · Larry Meador, MSP Well
Larry Meador, Strategic Advisor at MSP Well, joins the show to discuss the launch of a nonprofit focused on mental health and wellness for MSPs, vendors, and the broader channel. The conversation explores the crushing weight MSPs carry — perpetual responsibility for client infrastructure, cybersecurity liability, staff…
Episode 87
Feb 28, 2026 · Steven Freidkin, Ntiva
Steven Freidkin, CEO of 800-person MSP Ntiva, shares how his accidental journey from middle school tinkerer to enterprise operator taught him that growth requires intentionality—not just for technology, but for people. From pulling back an AI deployment because the team rejected it, to realizing agency atrophies at scale,…
Episode 86
Feb 21, 2026 · Robin Robins, Technology Marketing Toolkit
Robin Robbins, founder of Technology Marketing Toolkit, sits down to discuss why most MSPs struggle with sales and marketing — and why being "polarizing" might be the secret to growth. She challenges the myth that technical expertise sells itself, explains why emotion beats logic in B2B sales, and reveals how the best MSPs…
Episode 85
Feb 7, 2026 · Pinar Ormeci, Lexful
Pinar Ormeci, CEO of Lexful, introduces their AI-native documentation platform built specifically for MSPs. Lexful replaces legacy documentation tools with a "knowledge ops" approach — turning static documentation into an active intelligence layer that technicians, CEOs, and clients can query in plain English. The platform…
Episode 84
Jan 24, 2026 · Dave Wilkeson, MSP Advisor
Dave Wilkeson, CEO of MSP Advisor and former MSP owner, breaks down the psychological and operational patterns that determine whether MSPs scale or stagnate. This conversation cuts through the industry's obsession with standardization and best practices to reveal how growth actually happens — in the gray areas most tech-minded owners avoid. From revenue…
Episode 83
Jan 17, 2026 · Steven Leventhal, Felsway Group
Steven Leventhal, CEO of Felsway Group, breaks down why cyber risk is business risk and how MSPs can evolve from break-fix technicians to trusted advisors. The conversation covers operating through adversity, the role of governance in AI and security, and why tabletop exercises might be the most underutilized tool in an MSP's arsenal.
Episode 82
Dec 20, 2025 · Ryan Walsh, Pax8
This week on MSP Confidential, I’m chatting with Ryan Walsh, Chief Strategy Officer and Co-Founder at Pax8. RYAN WALSH!!
Episode 81
Dec 13, 2025 · Daniel Mitchell, MIP Global
Daniel Mitchell discusses his journey from running Alt-tech MSP to launching MIP Global, a separate managed intelligence provider focused exclusively on AI consultancy. The conversation reveals the harsh reality that 95% of AI implementations fail, largely because businesses lack documented processes and proper user adoption strategies. Mitchell emphasizes…
