A weekly live stream podcast with ScalePad's Luis Giraldo.
Luis sits down with MSP operators, channel leaders, and industry insiders for candid conversations about growth, leadership, client value, service delivery, finance, and the pressure points MSPs rarely talk through in public.
A quick intro to the series, why Luis hosts it, and what MSP leaders can expect from the weekly conversations.
Past Episodes
Watch the archive.
95 episodes
Featured Episode 95
Is vCIO a Professional Service? — with Chris Day and Kyle Christensen
ScalePad CEO Chris Day and Empath co-founder Kyle Christensen argue that vCIO should be billed and staffed like a real professional service ("fractional CIO"), not bundled free into all-you-can-eat plans. They contend only the ~5-20% of clients willing to fund strategy should receive it, with compensation tied to outcomes rather than project sales.
Jun 19, 2026 · Chris Day · Kyle Christensen, Empath
Nikhil Sehgal of Neo Agent joins Luis Giraldo to unpack what AI adoption actually looks like inside MSPs right now, from real operational plays to vaporware, productivity gains, and where the MSP channel still needs a straighter conversation.
Episode 93
Fixers to Advisors — with Tyler and Vivek of Brydon Group
May 9, 2026 · Tyler Moore, Brydon Group · Vivek Chhabria, Brydon Group
Tyler Moore and Vivek Chhabria of Brydon Group join Luis to unpack how MSPs can move from reactive fixers to trusted advisors, from practical AI use cases to pricing models and transaction readiness.
Episode 92
From Enterprise to SMB — with Chris Remy
Apr 25, 2026 · Chris Remy, Convergence Networks
Chris Remy (CEO at Convergence Networks) is joining me on the show this week, and the prep conversation alone has me giddy. Some topics we tossed around:
Episode 91
Act Your Future Size — with Brian Strong
Apr 18, 2026 · Brian Strong, 10 Hats
Brian Strong, CEO of 10 Hats in Knoxville, joins MSP Confidential to share how he grew an MSP 745% organically in 5 years by building toward a $20 million target from day one. The conversation covers his sales-first philosophy, proactive hiring, client profile strategy, culture under pressure, and why the MSP industry needs more operators willing to scale…
Episode 90
The AR Grind — with Adam Crandall of Benji Pays
Apr 4, 2026 · Adam Crandall, Benji Pays
Most MSPs obsess over their stack, their service delivery, and their NOC. Very few obsess over getting paid, and that gap is quietly killing cash flow across the industry.
Episode 89
The MSP of 2026 — with David Schwartz of Pia
Mar 21, 2026 · David Schwartz, Pia
The MSP landscape is shifting fast, and operators who see it clearly will pull ahead. I'm sitting down with David Schwartz, CEO of Pia, to dig into what service delivery actually looks like in 2026 and beyond.
Episode 88
The Weight MSPs Carry — with Larry Meador of MSP Well
Mar 14, 2026 · Larry Meador, MSP Well
Larry Meador, Strategic Advisor at MSP Well, joins the show to discuss the launch of a nonprofit focused on mental health and wellness for MSPs, vendors, and the broader channel. The conversation explores the crushing weight MSPs carry — perpetual responsibility for client infrastructure, cybersecurity liability, staff…
Episode 87
The Accidental MSP Founder - with Steven Freidkin
Feb 28, 2026 · Steven Freidkin, Ntiva
Steven Freidkin, CEO of 800-person MSP Ntiva, shares how his accidental journey from middle school tinkerer to enterprise operator taught him that growth requires intentionality—not just for technology, but for people. From pulling back an AI deployment because the team rejected it, to realizing agency atrophies at scale,…
Episode 86
Is Your Ego Killing Your MSP? — with Robin Robins
Feb 21, 2026 · Robin Robins, Technology Marketing Toolkit
Robin Robbins, founder of Technology Marketing Toolkit, sits down to discuss why most MSPs struggle with sales and marketing — and why being "polarizing" might be the secret to growth. She challenges the myth that technical expertise sells itself, explains why emotion beats logic in B2B sales, and reveals how the best MSPs…
Episode 85
KnowledgeOps — with Pinar Ormeci of Lexful
Feb 7, 2026 · Pinar Ormeci, Lexful
Pinar Ormeci, CEO of Lexful, introduces their AI-native documentation platform built specifically for MSPs. Lexful replaces legacy documentation tools with a "knowledge ops" approach — turning static documentation into an active intelligence layer that technicians, CEOs, and clients can query in plain English. The platform…
Episode 84
Mastering MSP Profitability — with Dave Wilkeson
Jan 24, 2026 · Dave Wilkeson, MSP Advisor
Dave Wilkeson, CEO of MSP Advisor and former MSP owner, breaks down the psychological and operational patterns that determine whether MSPs scale or stagnate. This conversation cuts through the industry's obsession with standardization and best practices to reveal how growth actually happens — in the gray areas most tech-minded owners avoid. From revenue…
