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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

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Three headshots in orange-rimmed circles: Chris Day (ScalePad), Bryson Byrd (Huntress), Dan Candee (CORK) on a green gradient background.
ArticleApril 20, 2026

How to Turn Cybersecurity Reports Into Business Conversations MSP Clients Understand

It’s critical that MSP clients understand the importance of cybersecurity. But if your QBRs overflow with technical charts and stats, you’re likely losing the room before the conversation starts.

Lifecycle ManagerQBRsReporting
Lara Pitkeathly
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How to reposition your MSP from “IT Maintenance Team”to “Business Partner”
GuideMay 5, 2025

How to reposition your MSP from “IT Maintenance Team”to “Business Partner”

Too many MSPs are treated like the “IT team” who just fix stuff. Learn how one powerful talk can help clients see you as the strategic partner they actually need.

GrowthQBRs
ScalePad
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5-Best-Practices-for-MSPs-to-plan-their-QBR-Meeting
GuideSeptember 26, 2022

5 best practices for MSPs to plan their QBR meeting

Are common mistakes holding your MSP back from having successful business reviews? Improve your quarterly business reviews with these 5 best practices for MSPs.

Lifecycle ManagerCustomer SuccessQBRs
ScalePad
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5-ways-to-nail-the-QBR-presentation
ArticleSeptember 26, 2022

5 ways to nail a QBR presentation

Want to take your client meetings to the next level? Here are five steps you can take to elevate your next QBR presentation.

Lifecycle ManagerCustomer SuccessQBRs
Evan Pappas
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The-Strategic-QBR-Process-How-to-Achieve-Shared-Accountability
GuideSeptember 26, 2022

The strategic QBR process: How to achieve shared accountability

Make your next quarterly business review a success. Develop an action plan that makes strategy and accountability the focus of your meeting.

Lifecycle ManagerCustomer SuccessQBRs
ScalePad
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The-Action-Plan-for-MSP-Quarterly-Business-Reviews
GuideSeptember 26, 2022

The action plan for MSP quarterly business reviews (QBR)

Learn what quarterly business reviews are, why they're important, and a some best practices from fellow MSPs.

Lifecycle ManagerCustomer SuccessQBRs
ScalePad
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