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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

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MSP Trends Report: See What’s Driving Growth in 2026
Article
January 29, 2026

MSP Trends Report: See What’s Driving Growth in 2026

Customer SuccessGrowth
Mike Vipond
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Understanding Customer Success: A New Era for MSPs
Article
July 24, 2025

Understanding Customer Success: A New Era for MSPs

Lifecycle ManagerCustomer SuccessGrowth
Evan Pappas
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The true cost of slow computers
Article
April 17, 2024

The true cost of slow computers

Lifecycle ManagerCustomer Success
Evan Pappas
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Read the room: How to simplify tech conversations
Guide
April 10, 2024

Read the room: How to simplify tech conversations

Lifecycle ManagerCustomer Success
Evan Pappas
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What metrics matter to your clients and how to share them
Guide
March 18, 2024

What metrics matter to your clients and how to share them

Lifecycle ManagerCustomer Success
Evan Pappas
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Three yellow chess pawn figures with an exponentially increasing line with an arrow pointing up and to the right above them, representing
Guide
December 25, 2023

How to use Quoter to build better relationships in B2B sales

QuoterCustomer SuccessGrowth
Scott Bauer
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A white silhouette head with three yellow gears inside representing how an MSP is process- and tech-driven rather than naturally
Article
December 20, 2023

MSPs: The trick to building customer relationships (when you’d rather focus on tech)

QuoterCustomer SuccessGrowth
Scott Bauer
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Growing plant with seven yellow leaves representing nurturing improved relationships with clients of an MSP.
Article
December 18, 2023

MSPs: How (and why) to nurture better relationships with your existing clients

QuoterCustomer SuccessGrowth
Scott Bauer
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Two overlapping checklists linked by yellow arrows representing how an MSP should update their recurring service contracts.
Article
December 15, 2023

5 ways Quoter helps MSPs retain clients while revising their service agreements

QuoterCustomer SuccessGrowth
Scott Bauer
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Two overlapping checklists linked by yellow arrows representing how an MSP should update their recurring service contracts.
Article
December 11, 2023

MSPs: 9 clues it’s time to update your recurring service contracts

QuoterCustomer SuccessGrowth
Scott Bauer
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A smiling cartoon lumberjack with one foot on a tree stump, with his hand balancing an axe resting on the same tree stump, and a percentage
Article
December 1, 2023

MSPs: 10 Ways To Use Discount Codes To Grow Your Business

QuoterCustomer SuccessGrowth
Scott Bauer
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A cartoon of a man in a pith helmet wearing a collared short-sleeve shirt and a backpack facing a map on a round table that he's drawing an
Guide
August 28, 2023

An MSP’s Guide to Networking and Building Relationships for B2B Sales

QuoterCustomer SuccessGrowth
Scott Bauer
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