Summary of Findings

MSPs found that focusing further on cybersecurity and cloud service was vital to their quality of service.

Through our survey data and conversations with MSPs, the industry is showing big growth after the uncertainty of the COVID pandemic. Almost every MSP was pushed to evolve to a higher standard of service and security for their clients.

With more businesses adopting work from home policies for their staff, MSPs had to keep up to meet the ever changing needs of clients. In part, this led to the top two trends in MSP service: cloud service and cyber security.

Despite pandemic-era policies so many businesses needed WFH to operate, WFH policies introduced more vulnerabilities in a client's security. MSPs found that focusing further on cybersecurity and cloud service was vital to their quality of service.

To maintain their improvement in service quality, other aspects, like backup, network, and project management, proved to be valuable areas to focus on in 2023. MSPs agree that these trends are only going to be more important in 2024.

Tackling these challenges alone is a big task. But if your MSP is taking on that challenge then you need the right tools. Equip yourself with the right ScalePad app or service for the job.

Our suite of apps Lifecycle Manager, Backup Radar, ControlMap, Cognition360, and Quoter offer MSPs the right tools they need to meet the needs of these important trends outlined in the report.

From Asset Management and Backup Management, to Compliance as a Service, and even QBR, vCIO, and Customer Success, ScalePad has the right tools you need to be equipped for the year ahead.