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Partner Stories

Customer proof from MSPs using ScalePad to make client value easier to see, explain, and expand.

40 stories

40 stories

Customer Proof

AZTech IT Solutions boosts technician efficiency by 20 percent
Partner storyDecember 6, 2024

AZTech IT Solutions boosts technician efficiency by 20 percent

Within weeks of implementing Cognition360’s Team Utilization and Agreement Profitability reports, UK MSP AZTech IT Solutions has boosted technician utilization by around 20 percent.

Cognition360Customer SuccessProfitability
Evan Pappas
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Managed Solution saves $100,000 from one Cognition360 analytics report
Partner storyDecember 6, 2024

Managed Solution saves $100,000 from one Cognition360 analytics report

San Diego-based MSP Managed Solution’s integrated IT services create an IT journey tailored to business needs, starting with a full assessment of each customer’s current IT environment, then delivering innovative solutions to solve complex business challenges…

Cognition360Customer SuccessGrowth
Evan Pappas
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Helping to ‘roll the trucks’ at SUCCESS Computer Consulting
Partner storyDecember 6, 2024

Helping to ‘roll the trucks’ at SUCCESS Computer Consulting

With over 200 customers and nearly 100 staff, Twin Cities MSP SUCCESS Computer Consulting is a thriving business with a unique approach to serving both its customers and its staff.

Cognition360Customer Success
Evan Pappas
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‘Getting inside the data’ at IT Weapons
Partner storyDecember 6, 2024

‘Getting inside the data’ at IT Weapons

IT Weapons is the national IT services division of Konica Minolta Canada. The company is growing fast, with more than 140 people working from offices in major centers across Canada.

Cognition360Customer SuccessReporting
Evan Pappas
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Killing the pain at VGM Forbin
Partner storyDecember 6, 2024

Killing the pain at VGM Forbin

From its base in Waterloo Iowa, VGM Forbin is a web services and digital marketing company, now branching out strongly into IT managed services.

Cognition360Customer Success
Evan Pappas
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How ited uses Backup Radar to be a silent hero for clients
Partner storySeptember 24, 2024

How ited uses Backup Radar to be a silent hero for clients

When time-consuming tasks related to managing backups start to drain an MSP's time, there are two ways to respond: accept the status quo or seek a solution to take control.

Backup RadarBackup
Evan Pappas
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How Plus 1 Tech simplified and scaled with compliance as a service using ControlMap
Partner storyJuly 25, 2024

How Plus 1 Tech simplified and scaled with compliance as a service using Control Map

When it comes to security compliance, MSPs want to keep it simple. If you work in the industry, you know how complex the pursuit of robust cybersecurity can be.

ControlMapCompliance
Evan Pappas
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ControlMap, Cybersecurity, Compliance, security, Network Doctor
Partner storyJuly 2, 2024

Network Doctor uses Control Map to strengthen their first line of defense — their team

But not Adam Levin, CISO of New Jersey-based MSP Network Doctor. From his perspective, while user error can often be the cause of a security breach, they are also your strongest defense for upholding security.

ControlMapCompliance
Evan Pappas
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How Ekaru creates better QBRs and improves client relationships
Partner storyApril 15, 2024

How Ekaru creates better QBRs and improves client relationships

Ann Westerheim, PhD, Founder and President of Ekaru, founded Ekaru in 2001 to provide MSP services to small businesses in her local community in and around Boston, MA.

Lifecycle ManagerCustomer SuccessQBRs
Evan Pappas
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Communicating through visuals: How Alvarez Technology Group builds conversations with clients
Partner storyApril 10, 2024

Communicating through visuals: How Alvarez Technology Group builds conversations with clients

Luis Alvarez of Alvarez Technology Group uses the visual design of his asset reports to help his clients understand the state of their tech.

Lifecycle ManagerCustomer SuccessQBRs
Evan Pappas
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TechPath boosts staff profitability by more than 12% in one year with Cognition360
Partner storySeptember 15, 2023

Tech Path boosts staff profitability by more than 12% in one year with Cognition360

Managing the growth of your business is a tough task. MSPs need to preserve or increase profitability, while also reinvesting back into their business.

Cognition360Customer SuccessProfitability
Evan Pappas
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Cognition360 reporting drives a 15-20 percent increase in efficiency for RFA
Partner storySeptember 15, 2023

Cognition360 reporting drives a 15-20 percent increase in efficiency for RFA

As MSPs tackle new challenges in their quest to grow and sustain their business, they need the right tools for the job.

Cognition360Customer SuccessReporting
Evan Pappas
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