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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

117 articles
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117 posts

All Posts

Pocket watch representing a hidden way that repeated tasks in the MSP quoting process slows things down.
Article
September 14, 2024

Sneaky ways task duplication in the quoting process slows you down

QuoterGrowthQuoting
Scott Bauer
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A headshot of new ScalePad CEO, Chris Day, with text "Welcoming our new CEO Chris Day: Founder and CEO".
Article
September 3, 2024

Letter to our Partners from Founder and new CEO Chris Day

Leadership
Chris Day
Founder and CEO
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A yellow arrow in a white circle at the beginning of a 6 node linked process with 4 yellow circles ending at a larger yellow circle with
Article
July 9, 2024

Introducing Multi-Stage Approvals: A Game-Changer for Quoter Partners

QuoterGrowthQuoting
Peter Martens
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MSP monitoring tools, Cognition360, data visualization
Article
June 19, 2024

Service agreement tracking could be the fix your MSP needs to succeed

Cognition360Growth
Evan Pappas
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MSP monitoring tools, Cognition360, data visualization
Article
June 19, 2024

Manage your MSP’s business reporting and find the waste

Cognition360GrowthReporting
Evan Pappas
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A white bag with a dollar sign on it representing time-saving tips in Quoter, presumably because time is money.
Article
June 4, 2024

Quote Like Speed Racer With These 5 Time-Saving Tips In Quoter

QuoterGrowthQuoting
Scott Bauer
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Why you need a Data Protection Strategy - yesterday
Article
May 24, 2024

Why you need a Data Protection Strategy - yesterday

Backup RadarBackupSecurity
Evan Pappas
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Preparing your MSP for a cyber security audit
Article
May 1, 2024

Preparing your MSP for a cyber security audit

ControlMapComplianceSecurity
Evan Pappas
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How to build a culture of compliance with the right tools
Guide
May 1, 2024

How to build a culture of compliance with the right tools

ControlMapCompliance
Evan Pappas
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How to mitigate security risks with compliance
Guide
May 1, 2024

How to mitigate security risks with compliance

ControlMapCompliance
Evan Pappas
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A hand holding a golden first-place trophy representing an MSP's winning line of questions to customers.
Article
April 18, 2024

Supercharge Your Quote-to-Cash Process by Asking These 7 Customer Questions

QuoterGrowthQuoting
Scott Bauer
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The true cost of slow computers
Article
April 17, 2024

The true cost of slow computers

Lifecycle ManagerCustomer Success
Evan Pappas
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