Efficiency and transparency in backup monitoring is non-negotiable for MSPs.
Having the ability to share within your business means you’ll hit your efficiency goals. And exchanging information only makes for a better working relationship for everyone involved.
Backup Radar’s customizable dashboards allow MSPs to improve their monitoring capabilities.
Bring all your information from over 300 backup integrations into one dashboard. This will save hours of staff time every week in monitoring costs.
Dashboards are an essential tool to help monitor and address critical issues. This enables you to maintain a healthy, secure environment for your clients.
Now we want to make it easier to bring your clients into the backup strategy. That’s why Backup Radar has introduced dashboard sharing.
MSPs can now exchange data and insights with their clients. This enables
- faster decision making
- proactive troubleshooting
- optimized incident resolution
Elevate your trust with clients by being transparent about their backup environment. Clients gain a deeper level of visibility into their backup systems, instilling confidence in your business’ abilities.
Dashboard sharing will help keep clients in the loop. This will improve satisfaction with your service and increase collaboration, leading to a better customer experience.
What is dashboard sharing?
To help increase collaboration, we’ve added the ability to share dashboards directly with clients and co-managed accounts with the new share feature.
The share feature generates a URL specifically for access to your chosen dashboard. With these URLs, you can send specific dashboards to technicians or directly with clients.
The share feature generates a URL specifically for access to your chosen dashboard. With these URLs you can send specific dashboards to technicians inside your business or directly with clients.
By having this function, it reduces the need for additional users on your backup monitoring system, but still allows others to see what is happening.
Use these dashboards to communicate risk with your clients or share insights with your internal teams.
How does dashboard sharing work?
To share any dashboard from inside Backup Radar, select the dashboard you wish to share and click to generate a sharing URL. You can also send an email notification to your client right from the app.
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Benefits of sharing dashboards
MSPs will now be able to directly show clients their backup environment quickly and easily. Getting a client up to speed with accessible information can help keep everyone involved informed before meetings.
With informed clients, meetings around backups can be tailored to only the most important tasks and quickly addressed.
Engaging clients with an inside look into their backups can also lead to better strategic planning. If a client is looking for cyber security insurance, or needs to meet a data security standard, backup monitoring status needs to be accessible and documented.