Product
Freshservice is an AI-enabled service desk and IT service management platform for MSPs managing client environments, combining multi-client ticketing, portals and email intake, workflow automation, and an asset/CMDB layer with automated discovery for clearer visibility and reporting.
Vendor
Freshworks is a SaaS company serving 75,000+ businesses with AI-powered IT service management, customer service, and employee support solutions. The Freddy AI suite automates tasks and enhances productivity with emphasis on simplicity and rapid deployment.