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Partner Stories

Customer proof from MSPs using ScalePad to make client value easier to see, explain, and expand.

40 stories

26 stories

Customer Proof

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How Ekaru creates better QBRs and improves client relationships
Partner storyApril 15, 2024

How Ekaru creates better QBRs and improves client relationships

Ann Westerheim, PhD, Founder and President of Ekaru, founded Ekaru in 2001 to provide MSP services to small businesses in her local community in and around Boston, MA.

Lifecycle ManagerCustomer SuccessQBRs
Evan Pappas
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Communicating through visuals: How Alvarez Technology Group builds conversations with clients
Partner storyApril 10, 2024

Communicating through visuals: How Alvarez Technology Group builds conversations with clients

Luis Alvarez of Alvarez Technology Group uses the visual design of his asset reports to help his clients understand the state of their tech.

Lifecycle ManagerCustomer SuccessQBRs
Evan Pappas
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TechPath boosts staff profitability by more than 12% in one year with Cognition360
Partner storySeptember 15, 2023

Tech Path boosts staff profitability by more than 12% in one year with Cognition360

Managing the growth of your business is a tough task. MSPs need to preserve or increase profitability, while also reinvesting back into their business.

Cognition360Customer SuccessProfitability
Evan Pappas
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Cognition360 reporting drives a 15-20 percent increase in efficiency for RFA
Partner storySeptember 15, 2023

Cognition360 reporting drives a 15-20 percent increase in efficiency for RFA

As MSPs tackle new challenges in their quest to grow and sustain their business, they need the right tools for the job.

Cognition360Customer SuccessReporting
Evan Pappas
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Cognition360 saves Cinos from ‘ConnectWise reporting hell.’
Partner storySeptember 15, 2023

Cognition360 saves Cinos from ‘Connect Wise reporting hell.’

Accessing Connect Wise data for reporting can be a time-consuming process for MSPs. Staff can spend days collecting the right data for analysis and decision making.

Cognition360Customer SuccessReporting
Evan Pappas
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Evolving the warranty process helps SUCCESS increase revenue
Partner storyFebruary 21, 2023

Evolving the warranty process helps SUCCESS increase revenue

When faced with challenges in sourcing products or dealing with supply chain issues, MSPs feel the pressure to keep their business moving forward.

Lifecycle ManagerCustomer SuccessProfitability
Evan Pappas
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JK Technology Solutions ScalePad Warranty Lifecycle Manager Assets Revenue MSP
Partner storyJanuary 27, 2023

JK Technology Solutions evolved their revenue with warranties

Growing an MSP can be a path with many barriers to progress. Expanding to include more staff or more clients can often strain existing revenue and create the need to strain existing resources to bring in more money.

Lifecycle ManagerCustomer SuccessProfitability
Evan Pappas
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Ekaru Cyber Security MSPs
Partner storyNovember 24, 2022

Ekaru’s cybersecurity efforts boost small business security

With experience as an MSP for smaller businesses, Ekaru knows how important security is at a small scale.

Lifecycle ManagerCustomer Success
Evan Pappas
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David Mercer Consulting uses Lifecycle Manager to grow their business and relationships
Partner storyOctober 27, 2022

David Mercer Consulting uses Lifecycle Manager to grow their business and relationships

David Mercer Consulting found a way to be more efficient with a small staff and meet the needs of their local clients.

Lifecycle ManagerCustomer SuccessAutomation
Evan Pappas
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Alvarez-Lifecycle-Manager-2
Partner storySeptember 27, 2022

How Alvarez Technology Group grows and maintains revenue

Alvarez Technology Group uses Lifecycle Manager to grow their revenue and deliver better service to their clients.

Lifecycle ManagerCustomer SuccessAutomation
Evan Pappas
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Safety-Net-and-LM
Partner storySeptember 27, 2022

Safety Net achieves high standards in client compliance

With customers in health care, legal services, and banking, Safety Net has plenty of compliance regulations to keep track of. See how they stay ahead of requirements with Lifecycle Manager.

Lifecycle ManagerCustomer SuccessAsset Lifecycle
Evan Pappas
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Alvarez-and-Lifecyle-Manager
Partner storySeptember 26, 2022

Alvarez Technology Group puts client security first

Alvarez Technology Group puts their clients' safety and security first. See how they use Lifecycle Manager's asset lifecycle report to help with cyber insurance.

Lifecycle ManagerCustomer SuccessAsset Lifecycle
Evan Pappas
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